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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
What are the .presso files?
Others
How to copy a drawing element in the editor?
Installation
10
How to uninstall Screenpresso?
How to configure Linear integration with Screenpresso?
How to install Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to deploy Screenpresso?
How to update to the latest version of Screenpresso?
Licensing
39
How to activate Screenpresso PRO?
Installation
How many licenses do I need?
Upgrades
Is payment secured?
Upgrades
How to transfer a license?
What is the update policy?
Upgrades
How to retrieve my activation key/license key?
How long does it take to get the license?
What are the minimum system requirements?
Others
Can I order using a purchase order?
Upgrades
Can I use the free version at the office?
Others
9
What are the .presso files?
Built-in Editor
What are the minimum system requirements?
Licensing
Which folders are used?
When does Screenpresso connect to the Internet?
Memory usage?
Is Apple Mac OS X supported?
Screenshot
6
Can I change ‘PrintScreen’ shortcut key?
How to change default image’s definition (DPI)?
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Why my screen capture is overly bright?
Troubleshooting
Scaling issue
Troubleshooting
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Troubleshooting
12
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen capture is overly bright?
Screenshot
Scaling issue
Screenshot
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
Screenpresso crashes at startup, what should I do?
Screenpresso does not start with windows
What are the installed .NET versions?
Why shortcut [print screen] key does not always work?
The request was aborted: Could not create a SSL/TLS secured channel
Issue under Windows N
Recorded sound is garbled?
Video capture
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
What is the update policy?
Licensing
Can I order using a purchase order?
Licensing
support.categories.upgrades
3
Video capture
4
Recorded sound is garbled?
Troubleshooting
Can I record a movie?
Why is the screen dimmed outside of the recording area ?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
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