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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
How to copy a drawing element in the editor?
What are the .presso files?
Others
Installation
10
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to configure Linear integration with Screenpresso?
How to install Screenpresso?
How to uninstall Screenpresso?
How to update to the latest version of Screenpresso?
Licensing
39
How to activate Screenpresso PRO?
Installation
Can I use the free version at the office?
How many licenses do I need?
Upgrades
Is payment secured?
Upgrades
How to transfer a license?
How to retrieve my activation key/license key?
Can I order using a purchase order?
Upgrades
What are the minimum system requirements?
Others
How long does it take to get the license?
What is the update policy?
Upgrades
Others
9
What are the .presso files?
Built-in Editor
What are the minimum system requirements?
Licensing
Which folders are used?
When does Screenpresso connect to the Internet?
Is Apple Mac OS X supported?
Memory usage?
Screenshot
6
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
How to change default image’s definition (DPI)?
Why my screen capture is overly bright?
Troubleshooting
Scaling issue
Troubleshooting
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Can I change ‘PrintScreen’ shortcut key?
Troubleshooting
12
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen capture is overly bright?
Screenshot
Scaling issue
Screenshot
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
Screenpresso crashes at startup, what should I do?
Screenpresso does not start with windows
What are the installed .NET versions?
Why shortcut [print screen] key does not always work?
The request was aborted: Could not create a SSL/TLS secured channel
Issue under Windows N
Recorded sound is garbled?
Video capture
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Recorded sound is garbled?
Troubleshooting
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
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